FAQ

Q. How does your service work?

A. We pick up and deliver Monday through Friday depending on your location with a 3-day turnaround.  You simply leave your dry cleaning at your front door in the bag we provide and we take care of the rest. We even have emergency pick-up and delivery for those times you're in a rush. At this time our dry cleaning plant does not service drop-offs. We are exclusively a pickup and delivery service, and we're really great at it!

Q. Are there any minimums or restrictions?

A. Our minimum order size is $10.00. Please see our Policies page for more information.

Q. I like to have all of my clothes dry cleaned. If the care label says "washable" can it be dry cleaned?

A. Not necessarily. The dyes and/or sizing may be solvent suitable and may require wet cleaning for best results. Yet again there may be other safe methods of processing a garment. The manufacturer is required to list only one safe method. Rely on your professional dry cleaner! With the experience, training and expertise of our dry cleaning technicians we can properly test each of these garments to ensure that your clothing wardrobe is properly cared for.

Q. Does dry cleaning shorten the life of a garment?

A. On the contrary, dry cleaning prolongs a garments life. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as abrasives, causing rapid wear of fibers. Insects are attracted to soiled clothes and cause further damage.

Q. Should I have all matching pieces together?

A. Absolutely! As professional dry cleaners, we can never be sure of what types of dyes and or sizing the manufacturer or importer has used. Quality standards in foreign countries are not the same as we've come to expect here in the U.S. If all pieces are cleaned together, the color and sheen will always match. This applies not only to garments, but to bedroom ensembles and drapery treatments as well.

Q. Should I store my clothes in the bags my cleaned clothes are returned in?

A. The bags we provide are intended to protect your garments until you get them home. Fabric needs to breathe. It's best to store clothing uncovered or in fabric garment bags.

Q. I recently purchased a dress with a care label that says, "French Clean Only" what does this mean?

A. A firm in Paris, France was credited with being the first to use an organic solvent in dry cleaning garments. This process became known as "French Cleaning". Some garment manufactures are using the term to suggest that the garment be hand cleaned in solvent. The term may also imply that the garment can only be spot cleaned because no immersion methods are acceptable. This instruction does not meet the FTC Care Label Rule, nor is it practical because it would not produce a clean garment. As a consumer you should be aware of the risks of cleaning such a garment. Often there is no safe way to care for these garments.

Q. Why do shirt buttons crack or break as often as they do?

A. Buttons may crack during the pressing process, even though we keep our press padding in excellent condition. The majority of buttons are made from a polyester resin. The strength of the buttons depends on the amount of polyester in the resin; some importers use off-quality buttons.

Off quality buttons do not meet the requirements in one or all of the following criteria; color, visual inclusions, chips or cracks, and uniformity of size. Manufactures use these off-quality buttons to save money, but this results in higher than average breakage. We do our utmost to replace all missing and cracked buttons.

Q. How long can I expect a shirt to last?

A. Industry experience shows that, on average, shirts have a two-year wear life expectancy. However the number of laundering is a better measuring method. The average shirt should have a wear life of 35 to 50 washings. This can vary depending on the amount of abrasions and strain placed on a shirt during wear, the fiber content, the type of fabric, and the laundering procedure.

Q. I think my shirts are shrinking. Other than how they feel when I wear them, how can I be sure?

A. Industry standards allow for a normal shrinkage of two percent. This is usually not enough to notice. Shrinkage beyond this is usually due to poorly stabilized materials. To be sure, measure the collar and sleeve length. Measure the collar from the beginning of the button hole to the center of the button. Measure the sleeve length in a straight line from the center of the back of the collar to the end of the cuff. If these measurements correspond to the shirt size, it has not shrunk.

Q. Does dry cleaning shrink clothes?

A. No, not if the dry cleaning process has been carefully controlled. We have the latest in dry cleaning equipment in each of our operations. They are all computer controlled with specific programs for each different garment and fabric type. Our dry cleaning technicians have been fully trained and have years of experience in handling even the most problematic and difficult fabrics and garments… You can have confidence when you leave your clothes in our care.

Q. It seems most of my blouses and dresses are either rayon or silk. Should they be dry-cleaned or washed?

A. Both silk and rayon fibers clean very well. However once the fiber has been woven into fabric and it is dyed and treated with various sizing, it becomes a whole different ballgame. It is important that the care label instruction on the garment be followed. This is where we, as your professional dry cleaner, are best in making that decision. We’re the dry cleaner you can trust!

Q. Why did the beads on my silk sweater lose color when I had it cleaned?

A. The dyes used to color beads, buttons, and sequins, do not always perform the same way as the dyes used in the fabric of a garment. Some dyes are not resistant to dry cleaning fluid. General fading, dulling of the finish or even entire color loss can occur. Worse yet, in some cases, the color transfers from the trim and permanently stains the garment. The Care Label Rule clearly states that the care instructions must apply to all component parts of the garment, including any attached decorative trim. Do not hesitate to return this garment to the retailer for an adjustment. The retailer should likewise return it to the manufacturer.

Q. A dress of mine was dry cleaned and after cleaning, the shoulders were a lighter shade than the rest of the dress, what happened?

A. The dyes on acetate and other blends of fabric are sensitive to the effects of nitrogen oxide gas found in the air. These gases are formed when air comes in contact with a heated surface, such as a furnace in the home. The gases collect on the fabric as it is stored in a closet. This type of color change may not be noticed until the garment has undergone the cleaning process. This color change cannot be reversed. 

Q. I have a pair of pants I want to be hemmed. Should I pin them myself or do you have someone to do it for me?

A. We have expert tailoring all that we ask is you pin or instruct us what you want done by placing a note in your garment bag or pin the note to the garment.  

Q. My favorite pair of jeans have a in tear in the knee, what can you do and how will it look?

A. We will patch the hole for you by inserting a similar fabric on the backside and sewing neatly matching stitches in matching thread on the front. This process secures the hole and prevents it from getting larger. 

Q.Why Do you charge more for Silk and Linen?

A. Some fabrics are very difficult to work with and take significantly more time, labor and skill to process properly. For this reason, most cleaners up charge for clothes made from silk or linen. Both fabrics are made from natural fibers and present unique challenges for the cleaner.

 

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