Policies

We strive to do right by each and every one of our customers. To that end we have provided this page to outline our basic terms of service and policies. Some of what you see on this page is also included in our pricing documents or elsewhere.

Orders

  • Minimum delivery order for residential customers is $10.00 (With the exception of Men's dress shirts unless accompanied by dry cleaning. See below*) Minimum delivery for Corporate customers is $5.00 We are a full service dry cleaning operation with Pick-up and Delivery 
    * Minimum of 5 laundered Dress Shirts per delivery order will be charged a $10 minimum. 4 shirts or less will be charged a flat fee of $10 unless a minimum of 1 dry cleaning piece is included with the order. We do not accept a single shirt order for delivery without dry cleaning included under any circumstance. French cuffs add $.15 each. Men's dress shirts under sizes 14.5 and 18.5 and over require hand pressing at $2.95 each. Pleated tuxedo shirts are dry cleaned and hand pressed for optimum results at $4.95 each.

    *As a matter of policy, we will write some form of your last name on dress shirts in an inconspicuous place. Typically that is either in the collar or on the inside of the shirt tail. This procedure is necessary should a cleaning tag fall off during the process so that we can identify your shirt. In the future we will be barcoding as a means of identification. This procedure is done to protect you from loss. If you choose not to have this done please let us know in advance via email to ken@1LessChore.com or info@1LessChore.com.
  • Whenever fuel costs exceed $3.00 per gallon there is an automatic .50 fuel surcharge per order. We have chosen this method instead of raising prices. Based on an average pick-up of $22.00 a 10% increase in prices would result in an additional cost of $2.20 per order; thus the much smaller surcharge.
  • Under no circumstance will we be responsible for odd shaped and extra thick buttons which we cannot replace should those buttons break in the process of laundering. We strongly recommend dry cleaning and hand pressing for those shirts as described. Unless we are notified our normal policy is to automatically dry clean and hand press shirts as described above. In addtion, the same procedure applies to Linen shirts and with with front pockets and or epaulets.

  • We Kindly ask that all shirts are unbuttoned prior to sending them in for cleaning. Although we gladly unbutton your shirts, we cannot be held responsible should someone in our plant miss a button causing damage to your shirt during the cleaning and pressing process. In order to keep track of our high volume of shirts we do write your name in an inconspicuous location so we know it's yours at all times. Most often the locations are on the inside of collars or the back of the front tail of the garment. Future plans are to barcode all garments inclluding shirts.

  • Certain fabrics, colors etc, require an additional charge due to a higher level of process required. Some examples are silks, linen, lined, pleats, beads, sequins, cashmere, whites, couture (high-cost), down, size, weight, fancy garments, etc. This list is for example purpose only and is not comprehensive. 

  • Starched Laundered Jeans/Khakis $6.95


Claims

Although rare,  damages can occur to any garment especially on buttondown shirt collar buttons.  We resolve all claims using the IFI fair claims guide as seen below in .pdf form. In addition damages to other garments are also addressed in the IFI fair claims guide. This is the only fair way to resolve any problem should they occur.

Exceptions

Responsibility for certain items

We cannot accept responsibility for: silks, decorations, beads, sequins, buckles, buttons, belts as manufacturing techniques and quality differ from company-to-company. We do not clean leather, suede or fur on-site, but rather send it out to a specialized professional cleaning plant.  The process of cleaning leather, suede or fur is longer and more expensive than normal cleaning and can cause damage to your garment, even when done by a professional. Because of this risk, we do not assume any responsibility of your leather, suede or fur garment

Limit of our responsibilty

Our responsibility ends upon delivery of garments. Missing garment(s) or damaged garments, we must be notified within 7 days of delivery.

Terms of Coupon Offer

The $20 coupon is not valid for a single or one-time use customer. The purpose of this coupon is to expand our ongoing customer base by offering an incentive to do a minimum of $20 of cleaning services monthly with 1-Less Chore Dry Cleaning, Shirts & More.

Use of this coupon implies that you intend to do business with 1-Less Chore Dry Cleaning, Shirts & More for a minimum of 90 Days while assessing the service.

Furthermore, you agree by use of the coupon that you fully understand and accept these terms and that you will be billed for the $20 should you cancel service within the first 90 days or not meet our minimum qualifications for our service. Coupon use is restricted to residential customers only.